Data Management, Banner, and Integrations

ITS offers comprehensive support for campus applications, software, and Enterprise Resource Planning (ERP) systems. This service includes assistance with software selection, installation, and troubleshooting, as well as management and optimization of the university's ERP system to streamline academic and administrative processes. Our goal is to ensure seamless integration, functionality, and performance of all technology solutions to enhance the Aggie experience for students, faculty, and staff.

Categories (2)

Data Management

Includes all requests, incidents, and services related to the collection, storage, organization, and usage of data. It encompasses data governance, data quality, and reporting. Use this category for tasks involving data analysis, data issues, data migration, and ensuring compliance with data standards and policies.
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Banner and Integrations

Includes requests, incidents, and support related to the Banner system and its integrations with other platforms, applications, and services. It covers issues such as Banner access, module functionality (e.g., Student, Finance, HR), data synchronization, API connections, middleware, and third-party system integrations. Use this category for Banner system errors, integration failures, data flow issues, and requests for new or updated system connections.
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