Popular Services
Request assistance with university-owned desktop computers, laptops, hardware, setup, repairs, imaging, and general computer support.
Please select this service if you need assistance registering your game system or device to the network.
Service for general account support assistance.
Request assistance with software installation, updates, licensing, operating system support, and troubleshooting.
Provides access to campus-wide printing, device setup, troubleshooting, and support for ink/toner and printer-related issues.
Select this service for assistance in relation to your Microsoft Office 365 Account.
Request assistance with university-owned iPads, including purchase consultation, deployment, software support, damage, lost or stolen devices, resets, returns, and graduate release.
As part of our organization's strategic modernization initiative, computers running Windows 10 or lower will be upgraded to Windows 11 if eligible to ensure continued security, performance, and support. Complete this form if your computer is running Microsoft’s Windows 10 operating system or below (e.g., Windows 7). Submit one form for each computer.
End-of-life (EOL) operating systems are considered high risk because the vendor no longer provides security updates, bug fixes, or technical support. Once an operating system reaches EOL, any newly discovered vulnerabilities typically remain unpatched, making the system an attractive target for attackers.
Please request this Service if you need assistance with any device in a Classroom.
Configuration and administration of desk phones, Cisco Jabber, phone numbers, extensions, voicemail, and call handlers.
This standardized process is requesting, approving, granting, reviewing, and revoking privileged access within the University. Privileged Access is defined as any access granting elevated permissions beyond those of a standard user account, including system administrator rights, elevated research computer access, or secure server access.
Please view this service if you are having an issue with one of the following popular services:
Adobe
Zoom
Services related to requesting and updating your OneID.
Use this service to submit requests for Banner-related changes, issues, or support. This includes system errors, access problems, upgrades, data integrations, automations, or modifications to existing Banner processes or configurations (including Aggie Access Student, Faculty and Employee Dashboards).
Request installation or relocation of a university VoIP phone.
Request the creation or update of a shared mailbox for a department, team, office, project, or functional business need. Shared mailboxes allow multiple authorized users to access and send email from a common email address without requiring separate login credentials.
Support for university call center phone services, including Cisco Finesse and call queues.
Support for NexGen Dynamic Forms used to collect, process, and route electronic form submissions across campus departments. This service includes assistance with form creation, modification, workflow design, user access, form permissions, data validation, and submission routing. It also covers integration with systems such as Banner, email notifications, and data exports. Use this service to request new forms, updates to existing forms, troubleshoot issues, or consult on best practices for digital form design and automation.
Blackboard is no longer the university's active learning management system. North Carolina A&T State University has transitioned to Canvas as its learning management system (LMS) beginning with the Fall 2026 semester.
Request to have a URL redirect to a different URL, Request the creation/change/removal of an ITS webpage, Request changes to Directory and Web Profile employee photos.
Select this service if you’re purchasing software or hardware (e.g., laptop, desktop, or tablet).