Service Catalog

Categories (10)

Account and Access Management

Services Related to Account Issues and Requesting Access Only.
If you are unable to login to certain software please select this Category.

Please note this is NOT for issues with the application working, installation request, or issues with the application overall. If you have an issue with the application working and need a technician, please visit the Computer, Device, and Printing Support Category.
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Classroom & Learning Spaces

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Microsoft 365, Google Workspace (Gmail), and Aggielist (ListServ) Support

Services Related to Email, Calendar and Other Related Support.
Please select this service for support with O365 Mail or Gmail.
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Computer, Device, and Printing Support

Services Related to Computer, Device and Printing Support
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Security

Services Related to Security
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Wi-Fi. Network, and Telephone Support

Services Related to Wi-Fi, Network, and Telephone Support
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Website and Online Services

Cascade Content Management System (CMS), Custom Web Application Services, Website Support
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Academic and Administrative IT Building Services

This category is available to buildings that have their own personal building technician.
Current Buildings are listed below.

College of Agriculture and Environmental Sciences
College of Arts, Humanities and Social Sciences
College of Business and Economics
College of Engineering
College of Science and Technology
School of Nursing
University Police Department
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Data Management, Banner, and Integrations

ITS offers comprehensive support for campus applications, software, and Enterprise Resource Planning (ERP) systems. This service includes assistance with software selection, installation, and troubleshooting, as well as management and optimization of the university's ERP system to streamline academic and administrative processes. Our goal is to ensure seamless integration, functionality, and performance of all technology solutions to enhance the Aggie experience for students, faculty, and staff.
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Academic Technologies

Support for tools and services that enhance teaching, learning, and training. This includes assistance with using Blackboard (e.g., course content, gradebook, and assessments), multimedia production and instructional media (e.g., video recording, captioning, and lecture capture), and instructional design support for in-person, hybrid, and online courses — including help with course planning, engagement strategies, and accessible content development.
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