Knowledge Base

Categories (9)

Accounts & Access

Find articles and troubleshooting resources for account access, passwords, OneID, Multi-Factor Authentication (MFA), single sign-on (SSO), and shared resources. Access step-by-step guidance to resolve common login, authentication, and access-related issues.
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Campus Software & Tools

Access guidance and support resources for university-supported software, productivity applications, communication tools, and collaboration platforms. Find installation instructions, usage information, and troubleshooting help for Microsoft 365, Teams, Outlook, Zoom, SharePoint, Copilot, and other campus technologies.
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Campus Systems & Applications

Find support resources for university enterprise systems and administrative applications. Access guidance, training materials, and troubleshooting information for Banner, Dynamic Forms, BDM/AppEnhancer, Qualtrics, integrations, and other institutional systems.
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Computers, Devices & Printing

Support documentation for university-owned computers, laptops, mobile devices, peripherals, software installations, imaging, hardware troubleshooting, printers, Papercut services, and campus printing solutions.
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Network, Wi-Fi & Connectivity

Find setup instructions, connection guides, and troubleshooting resources for campus Wi‑Fi, wired network services, VPN, phones, voicemail, and other connectivity tools. Access self-service support to help resolve common network and connection issues.
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Security & Privacy

Information related to cybersecurity awareness, phishing, data protection, privacy practices, security incidents, secure computing, compliance guidance, and ITS security-related services and procedures.
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Teaching & Learning Technology

Access instructional resources and technology guidance that support teaching, learning, and classroom success. Find articles, training materials, and troubleshooting support for Canvas, Blackboard, classroom technology, instructional tools, digital learning resources, and academic technologies.
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Technology Procurement & Purchases

Access guidance and resources for purchasing technology products and services. Find information about procurement requirements, technology standards, purchasing processes, quotes, and assessment requirements before submitting a request.
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Web, Data, & Digital Services

Information related to university web services, digital platforms, application integrations, reporting tools, business intelligence, data services, website support, and enterprise digital solutions used across the university.
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Articles (4)

Pinned Article Campus-Wide Legacy Telephone System 2026 Upgrade Schedule

Approval Process in TDX

Read this article if you have been assigned a workflow approval or choice step. These instructions will help you take action.

Office 365 Email and Productivity Software

Learn how NC A&T students, faculty, and staff can access Microsoft 365 email, Microsoft Teams, OneDrive, Outlook, and Office applications. This article also explains the difference between student email addresses ending in @aggies.ncat.edu and the @ncat.edu username students currently use to sign in to Microsoft mobile applications.

Student Email Migration: Google Workspace to Microsoft 365

NC A&T student accounts are moving from Google Workspace to Microsoft 365. Your email address will stay the same, and your email, contacts, and calendar will transfer automatically. Download any Google Drive files you want to keep before migration.