Knowledge Base

Categories (6)

Computers, Devices & Printing

Support documentation for university-owned computers, laptops, mobile devices, peripherals, software installations, imaging, hardware troubleshooting, printers, Papercut services, and campus printing solutions.
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Network, Wi-Fi & Connectivity

Find support for connecting to NCAT’s network services, including Eduroam Wi-Fi, wired connections, VPN, residence hall connectivity, and general network troubleshooting.
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Accounts & Access

Support resources related to university account access, passwords, multi-factor authentication (MFA), account provisioning, OneID services, login issues, email access, and permission-related requests for students, faculty, staff, and affiliates.
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Teaching & Learning Technology

Resources supporting instructional and academic technologies including classroom technology, learning platforms, lecture capture, instructional software, collaboration tools, and technology used to enhance teaching and learning experiences.
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Security & Privacy

Information related to cybersecurity awareness, phishing, data protection, privacy practices, security incidents, secure computing, compliance guidance, and ITS security-related services and procedures.
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Web, Data, & Digital Services

Information related to university web services, digital platforms, application integrations, reporting tools, business intelligence, data services, website support, and enterprise digital solutions used across the university.
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Articles (3)

Pinned Article Campus-Wide Legacy Telephone System 2026 Upgrade Schedule

Approval Process in TDX

Read this article if you have been assigned a workflow approval or choice step. These instructions will help you take action.

Student Email Migration: Google Workspace to Microsoft 365

NC A&T student accounts are moving from Google Workspace to Microsoft 365. Your email address will stay the same, and your email, contacts, and calendar will transfer automatically. Download any Google Drive files you want to keep before migration.