For assistance with issues relating to Digital Learning content by publishers and other third-party applications integrated with Blackboard, use the support information and links provided below.
Barnes and Noble (BNC) - Textbook Assistance
Submit a Ticket: https://customercare.bncollege.com/hc/en-us/requests/new Customer Care Team: 844-932-6657 or FirstDaySupport@bncservices.com
Customer Care FAQs: https://customercare.bncollege.com/
NCAT Bookstore: 336-334-7593 or sm8554@bncollege.com NCAT First Day Complete: https://www.ncat.edu/campus-life/campus-enterprises/first-day-textbook-program.php
Cengage
Contact Support Services: https://cengageorg.my.site.com/Service/s/login/?language=en_US#-1
Macmillan Get Help: https://mhe.my.site.com/macmillanlearning/s/chat-with-us
McGraw Hill (Connect, ALEKS, SIMnet)
Services-At-Every-Step: https://www.mheducation.com/highered/support/support-at-every-step/student.html
ALEKS Lockdown Browser: https://www.aleks.com/support/lockdown_system_requirements
Pearson
Ask Pearson: https://support.pearson.com/getsupport/s/?locale=en
Pearson LockDown Browser: https://help.pearsoncmg.com/xl/mmt/instructor/Content/use_pearson_ldb.htm
Respondus LockDown Browser and Monitor
Submit a Ticket: https://support.respondus.com/hc/en-us/requests/new
NCAT Software Download and Resources: https://hub.ncat.edu/administration/its/ittd/assessment-tools.php
Respondus Student Resources: https://web.respondus.com/student-help
Wiley
Submit a Case: https://wpsupport.wiley.com/s/contactsupport
WileyPLUS for Students: https://www.wiley.com/en-us/education/wileyplus/student