Use this category for assistance with creating or using multimedia content for instruction, training, or workplace productivity. Support for multimedia production, editing, and presentation services, including video/audio recording, captioning, lecture capture, and instructional media support.
Panopto (ncat.hosted.panopto.com)
- Login or access assistance
- Recording, uploading, and managing Panopto videos
- Embedding Panopto content in the LMS
- Captioning, editing and accessibility best practices
- Troubleshooting playback or access issues
Mediasite (mediasite.ncat.edu/mediasite/mymediasite)
- Login or access assistance
- Uploading, organizing, and managing media content
- Embedding Mediasite content in the LMS
- Captioning workflows and accessibility guidance
- Downloading Mediasite videos, uploading Mediasite videos into Panopto
- Troubleshooting playback or access issues
Adobe (adobe.com)
- Training and best practices for instructional and classroom use
- Guidance on selecting the appropriate Adobe tools for teaching and learning
- Support for creating accessible instructional materials
- Adobe Express support for student assignments and projects
- Resource recommendations and guidance (non-technical troubleshooting)
ITTD Multimedia Studio
- Consultation and planning for instructional media projects
- Audio and video recording support (faculty and staff projects)
- Assistance with instructional videos, audio, graphics, and animations (cropping, trimming, captioning, or correcting audio quality)
- Studio scheduling and usage guidance
- Post-production support (editing, captions, and accessibility best practices)
- Assistance with large file storage and uploads