Graduate iPad Release and Reset Instructions

Overview

The University Student Success Office (USSO) distributed iPads to select students through the AMP-UP Initiative, also known as the Aggie Mobile Program—Unlimited Possibilities.

The Enterprise Endpoint Management (EEM) Department within Information Technology Services configured these devices with a university management profile that includes endpoint security, monitoring, and device management software.

After an eligible student graduates, the university must verify graduation and remove the iPad from university management before the device can be reset and used as a personal iPad.

How the Graduate Release Process Works

1. The Office of the Registrar confirms students who have officially graduated.
2. The confirmed graduate information is coordinated with the University Student Success Office, Client Technology Services, and Enterprise Endpoint Management.
3. EEM receives the final list of eligible graduates and begins removing the associated iPads from university management.
4. After all eligible devices have been removed, EEM sends an email notification to each graduate's North Carolina A&T university email account.
5. After receiving the release notification, the graduate may erase and reset the iPad using the instructions in this article.

Graduates from Previous Semesters

If you graduated before the current Fall or Spring semester, your iPad should already have been released from university management.

Before submitting an iPad Services ticket, attempt the erase and reset instructions in this article. In many cases, no additional action from ITS is required.

If the university management profile returns during setup or you are unable to complete the reset, submit an iPad Services – Graduate iPad Release request for assistance.

Before You Begin

Erase and Reset Your iPad

Option 1: Reset from the iPad

1. Open Settings.
2. Select General.
3. Select Transfer or Reset iPad.
4. Select Erase All Content and Settings.
5. Review the information displayed and follow the on-screen instructions.
6. Allow the iPad to complete the erase and restart process.

After the reset, the university management profile should be removed and the iPad should be ready to set up as a personal device.

Option 2: Reset Using Find My

1. On another iPhone, iPad, or Mac signed in with the same Apple ID, open the Find My App.
2. Select the Devices tab.
3. Select your iPad from the device list.
4. Scroll down and select Erase This Device.
5. Review the information displayed and follow the on-screen instructions.

Set Up Your iPad

1. Turn on the iPad.
2. Follow the on-screen setup instructions.
3. Connect the iPad to a Wi-Fi network.
4. Sign in with your personal Apple ID or create an Apple ID.
5. Use the Apple ID and password you intend to keep for personal use.
6. Restore information from a personal backup, if available and desired.

Install Applications

Download any applications you need from the Apple App Store. Applications previously installed or provided through university management may need to be downloaded again using your personal Apple ID.

Some applications may require an individual subscription, license, or purchase after the device is released from university management.

Check for Software Updates

After completing setup, go to:

Install any available iPadOS updates to help keep the device secure and operating properly.

When to Submit a Support Request

Submit an iPad Services request if:

• The university management profile returns after the iPad is reset.
• The device continues to display university enrollment or management information.
• You graduated in a previous semester and cannot complete the reset.
• You received a release notification but the device still appears to be managed.
• You need assistance confirming whether the device has been released.