Please note that requests to Create a New Shared Mailbox or Update Shared Mailbox Access must be submitted by a Chair, Director, or higher. If a request is submitted by someone other than an authorized approver, the ticket will be canceled and will need to be resubmitted by the appropriate approver.
Administrative assistants, support staff, and other employees may not submit these requests on behalf of an approver. Requests submitted by anyone other than the required approver will be canceled and must be resubmitted by the appropriate approver.
Use this service to request modifications to an existing Microsoft 365 shared mailbox. This includes adding or removing user access, granting or removing Send As permissions, updating proxy email addresses, changing display names, or making other mailbox-related configuration changes.
This service should be used anytime an existing shared mailbox requires maintenance due to staffing changes, organizational changes, or operational needs. Requests can only be made by a chair, director, or higher-level administrator (Administrator). Requestors should provide the shared mailbox name, details of the requested change, and any users affected by the update.
Examples:
- Grant or remove Full Access permissions
- Grant or remove Send As permissions
- Update display names or aliases
- Add or remove email addresses
- Modify mailbox settings related to business operations
- Update shared mailbox ownership or management contacts