Please note that requests to Create a New Shared Mailbox or Update Shared Mailbox Access must be submitted by a Chair, Director, or higher. If a request is submitted by someone other than an authorized approver, the ticket will be canceled and will need to be resubmitted by the appropriate approver.
Administrative assistants, support staff, and other employees may not submit these requests on behalf of an approver. Requests submitted by anyone other than the required approver will be canceled and must be resubmitted by the appropriate approver.
Use this service to request the creation of a new Microsoft 365 shared mailbox for departmental or business-related email communication. Shared mailboxes are intended for collaborative use by multiple users who need access to a common inbox and calendar, such as departmental offices, committees, student organizations, or service teams.
Requests can only be made by a chair, director, or higher-level administrator (Administrator). Requests should include the desired mailbox name, email address, business justification/purpose, and the users who require access. Access permissions (Full Access and/or Send As) will be assigned based on the information provided in the request and organizational policies.
Examples:
- Creating a mailbox for a department or office (e.g., admissions@ncat.edu)
- Creating a mailbox for a student organization
- Creating a mailbox for a project team or committee
- Establishing a shared point of contact for a service or business function