Microsoft Office 365

Outlook Email

• Password reset or recovery assistance
• Report phishing or suspicious email
• Unable to send/receive email
• Shared mailbox access request
• Create or modify distribution list (O365 group)
• Delegate permissions (Send As / Send on Behalf)
• Recover deleted item
• Outlook performance or syncing issues
• Blocked sender/unblock email
• Configure automatic replies

Calendars

• Grant or remove calendar sharing permissions
• Room/resource calendar
• Calendar not syncing across devices
• Change meeting organizer / reassign calendar events

Microsoft Teams

• Create new Team / Channel
• Add/remove members in Teams
• Configure Teams notifications or settings
• Restore deleted Teams files
• Request Access

OneDrive & SharePoint

• Restore deleted OneDrive files
• Request increased OneDrive storage
• SharePoint site access request
• Permissions changes for SharePoint libraries
• Syncing issues with OneDrive desktop app
• Create SharePoint Site

Office Apps

• Enable/disable add-ins in Office