Software Deployment & Application Support Services
Request assistance with software deployment, software updates, licensed software distribution, and application troubleshooting for university-managed devices.
Service Overview
Software Deployment & Application Support Services provide centralized packaging, deployment, updating, maintenance, and support of applications on university-managed endpoint devices. This service helps ensure consistent software delivery, licensing compliance, application security, and version control while supporting the university's technology standards.
Personal devices are not supported through this service. Software deployment and application support are provided only for university-managed systems.
Available Services
Software Deployment
Request the installation and deployment of approved software to university-issued computers using managed deployment tools. Software requests are reviewed for compatibility, security requirements, and licensing eligibility before deployment.
Software Updates & Maintenance
Request assistance with software updates, upgrades, patching, and ongoing maintenance to ensure applications remain secure, supported, and fully functional on university-managed devices.
Licensed Software Distribution
Request access to institutionally licensed software applications available to faculty, staff, students, or departments. Eligibility and licensing terms will be verified before software access is granted.
Application Troubleshooting & Support
Report issues involving application functionality, installation failures, software errors, unexpected behavior, performance concerns, or compatibility problems on university-managed systems.
Who Can Submit a Request?
- Faculty and staff using university-managed devices
- Students receiving institutionally licensed software through approved programs
- University departments requiring software deployment or maintenance services
- Authorized IT personnel requesting software packaging or distribution assistance
Information to Have Ready
Depending on the request type, you may be asked to provide:
- Computer name, asset tag, or device serial number
- Name and version of the software application
- Business or academic justification for the request
- Department requesting the software
- Number of users or devices requiring deployment
- License information, purchase documentation, or vendor details (if applicable)
- Screenshots or error messages when reporting software issues
- Date the software or resolution is needed
Tip: Providing complete software names, version numbers, screenshots, and error details helps technicians investigate and resolve issues more efficiently.
What Happens After You Submit?
After your request is submitted, the assigned support team may:
- Review software requirements and licensing eligibility
- Validate compatibility with supported university systems
- Package and test software for deployment
- Coordinate deployment activities with departmental contacts
- Perform troubleshooting and issue analysis
- Request additional information or documentation
- Provide update timelines and deployment instructions
- Update the request as work progresses
Important Information
- Software deployment services are available only for approved applications.
- Licensing requirements must be met before software is distributed.
- Some software requests may require approval from departmental leadership or budget authorities.
- Deployment timelines may vary depending on software complexity and testing requirements.
- Software must meet university security and compliance standards.
- Not all software is compatible with managed university devices.
- Application support is limited to supported and approved software products.
- Some requests may require coordination with vendors, departments, or other ITS teams.
Security Reminder: Do not include passwords, multifactor authentication codes, software license keys containing sensitive information, or other confidential credentials in your request.
Ready to Submit Your Request?
Select the request type that best matches your software need, gather the requested information, and use the Request Service button on this page to begin.