Summary
This knowledge base article is a user-guide for multi-factor authentication (MFA) that can be used by students, faculty, and staff for assistance registering MFA for the first time, updating registered MFA methods, and troubleshooting problems with their MFA.
Body
Multi-Factor Authentication (MFA)
Protect your NC A&T account using Microsoft Multi-Factor Authentication.
Register MFA Manage MFA
Important Information
MFA is required for all students, faculty, and staff.
All users must register at least two authentication methods.
Recommended Configuration:
1. Microsoft Authenticator
2. Phone Number (Text Message or Voice Call)
Overview
Multi-Factor Authentication (MFA) adds an extra layer of security to your NC A&T account. In addition to your password, MFA requires a second verification method when signing in.
NC A&T strongly recommends Microsoft Authenticator as your primary authentication method.
Set Up MFA
Who should use this section?
Users setting up MFA for the first time.
- Visit registeroneid.ncat.edu.
- Sign in using your OneID credentials.
- Select Add sign-in method.
- Choose Microsoft Authenticator.
- Follow the prompts to complete setup.
- Add a second authentication method.
Review MFA Methods
Who should use this section?
Users who want to verify or update their authentication methods.
- Visit registeroneid.ncat.edu.
- Sign in using your OneID credentials.
- Review the methods listed on the Security Info page.
- Confirm at least two methods are registered.
- Verify your phone number and devices are current
- Verify the Microsoft Authenticator app is set as your default MFA method. Click on Change above the + Add sign-in method button.
7. From the change default method menu, select App based authentication-notification and select Confirm to set the Microsoft Authenticator as your default MFA method.
Remove or Replace MFA Methods
Important: Add your new authentication method before removing your last working method.
- Sign in at registeroneid.ncat.edu.
- Locate the method you want to remove.
- Select Delete or Remove.
- Add and verify your replacement method.
Common Issues
| Issue |
Resolution |
| I got a new phone. |
Sign in to Security Info and register your new device. |
| My phone number changed. |
Update your phone number in Security Info. |
| I can't access my MFA methods. |
Contact the Aggie Service Desk for assistance. |
| Microsoft Authenticator isn't working. |
Verify notifications are enabled and your device has internet access. |