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Use this workflow to request privileged or elevated access to a specific university workstation(s). This service does not cover servers, shared infrastructure, or application-level privilege requests.
Overview
Faculty, staff, and students may need elevated privileges to perform research or job functions on a university workstation. Elevated privileges exceed the normal levels of access granted to users.
This workflow ensures the college or department takes ownership and responsibility for the requested access. Approvals confirm business need and authorization before Information Technology Services (ITS) reviews the request for security, compliance, and least-privilege alignment.
Important: Privileged Access Requests apply only to specific workstations. Requests for servers, enterprise applications, shared systems, or broader administrative access should be submitted through the appropriate ITS service request and may be declined if submitted through this form.
Who Should Use This Form?
This form is intended for:
- Faculty who need elevated access on a workstation for teaching or research
- Staff who need elevated access to perform assigned job duties
- Students who need elevated access for course work or research under a faculty sponsor
Approval Requirements
All privileged access requests require multi-level approval before ITS can configure permissions. At a minimum, your request must be approved by:
1st Level Management
Your immediate supervisor, Principal Investigator (PI), or faculty sponsor (required for student requests).
2nd Level Management
The head or leadership of your Division or College (for example, Dean, Vice Chancellor, Associate Vice Chancellor, Department Chair, or equivalent).
These approvals confirm business need, role alignment, and departmental ownership of the access. Once all required approvals are obtained, ITS reviews the request for security and compliance before provisioning access.
Incomplete requests or requests lacking required approvals may be delayed or closed. If responses are not received from both levels of management within 10 business days of each being notified, the request will be closed.
How to Submit a Privileged Access Request
Completing the Form
Use the guidance below when completing required fields. Fields marked with an asterisk (*) are required.
Requestor Information
Requestor *
Confirm or select the person who needs privileged access. This should be the individual who will use the elevated privileges.
Acct/Dept *
Select the account or department associated with the requestor.
Phone Number *
Provide a phone number where you can be reached if ITS or approvers need clarification.
Location * / Room Number
Select your campus location and enter your room number if applicable. This helps identify where you work and supports follow-up if needed.
Select your role *
Choose the role that best describes you (for example, Faculty, Staff, or Student). Students should ensure a faculty sponsor is listed as 1st Level management.
1st Level management approval *
Specify your supervisor, Principal Investigator (PI), or faculty sponsor. This person confirms the business or academic need for elevated access.
2nd Level management approval *
Specify the head or leadership of your Division or College (for example, Dean, Vice Chancellor, Associate Vice Chancellor, Department Chair, or equivalent). This approval confirms departmental ownership of the access.
Ticketing Details
Business justification *
Briefly explain why elevated access is needed, what tasks require it, and why standard user access is not sufficient. Clear justifications help approvers and ITS review the request more quickly.
Attachment
Optional. Attach supporting documentation if needed (for example, software requirements, research guidance, or written approval notes).
Computer/Host Name *
Enter the exact name of the workstation you are requesting privileged access to. Privileged access is granted to a specific device, not broadly across systems.
Operating System
Optional but recommended. Specify the operating system (for example, Windows 11 or macOS). This helps ITS determine the correct privilege configuration method.
Computer/Host Location *
Specify the building and room number where the workstation is located. This is separate from your personal office location and should identify the device itself.
Software Name *
Enter the name of the software that requires elevated privileges to install or run. If access is needed for a specific workstation task rather than one application, clearly describe that need in the business justification.
Is the software open source? *
Select Yes or No. Open-source software may require additional security review depending on source, licensing, and intended use.
Is the software used for remote access? *
Select Yes or No. Remote access tools introduce additional security risk and may require extra review or alternative approved solutions.
Start Date * / End Date *
Select the date privileged access should begin and the date it should be removed. Request only the time period needed. Privileged access is temporary and should follow least-privilege practices.
Terms and Responsibilities
Before submitting, requestors must agree to the following:
- You will inform both 1st and 2nd level management about the request.
- If both levels of management do not respond within 10 business days of notification, the request will be closed.
- You agree to follow the university Acceptable Use Policy (AUP).
- You agree to follow the university Information Security Policy (ISP).
- ITS may monitor usage, log activity, scan, and audit systems to protect university interests. Violations may result in penalties, including loss of access.
What Happens Next?
- Submit the Privileged Access Request form with all required information.
- 1st Level management reviews and approves or denies the request.
- 2nd Level management reviews and approves or denies the request.
- After both approvals are received, ITS reviews the request for security, compliance, and least-privilege alignment.
- If approved, privileged access is configured for the specified workstation and time period.
Questions? For questions about privileged access requests, contact the Information Security Office at itsecure@ncat.edu.