How to Use Self-Service Password Reset to Change Your OneID Password

This knowledge base article will walk students and employees through using Self-Service Password Reset (SSPR) tool to change their OneID password.

Forgot your OneID password? This knowledge base article will walk you through the steps to reset your OneID password yourself using our Self-Service Password Reset (SSPR) tool. 

To use the SSPR Tool to reset your OneID password, navigate to ForgotOneID.ncat.edu in a web browser.

1. Enter your OneID@ncat.edu in the email/username field, and enter the characters displayed on the screen as prompted. Then, click Next.

2. Select "I forgot my password" and click Next.

3. Select a verification step from the menu on the left side of the page. Follow the on screen prompts to verify your account.

4. Select a second verification step from the menu on the left side of the page. Follow the on screen prompts to verify your account again. 

5. Review the OneID Password Requirements below to create a new password and enter/confirm your new password. Click Finish to complete the password reset. 

 

Your OneID must meet the following requirements:

• Minimum of 16 characters
• At least one character from three of the following sets below:
  • Uppercase letters (A-Z)
  • Lowercase letters (a-z)
  • Numeric characters (0-9)
  • Special characters (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
• Passwords shall expire after three hundred and sixty (360) days.
• Passwords cannot be reused.
• Passwords used for personal accounts must not be used for university accounts.
• Passwords should not contain any part of your name (first, middle, last) nor your OneID username.

Need help? Submit a ticket at support.ncat.edu.