Summary
Request support for accessing, configuring, troubleshooting, or managing Qualtrics surveys, workflows, and integrations. This service supports academic, administrative, and research-related use of Qualtrics.
Body
Overview
Use this service for assistance with Qualtrics, including survey creation, access issues, workflow configuration, troubleshooting errors, and API-based integrations. Support is available for academic, administrative, and research use cases.
Instructions
- Go to the TDX Service Portal.
- Navigate to Data Management – Banner & Integrations.
- Select Qualtrics Support.
- Click Request Service.
- Complete all required fields, including:
- Type of request (access, configuration, troubleshooting, integration)
- Description of the issue or request
- Survey name or project details (if applicable)
- Any error messages or unexpected behavior
- Attach supporting documentation (e.g., screenshots), if available.
- Submit the request.
Required Information
Provide as much detail as possible:
- Type of support needed (access, configuration, troubleshooting, integration)
- Survey or project name
- Description of the issue or request
- Error messages (if applicable)
- API or integration details (if applicable)
- Screenshots or examples
Resolution Process
- Requests are reviewed by Data Governance and Business Intelligence (DGBI).
- Additional information may be requested if needed.
- DGBI will troubleshoot issues or coordinate with system administrators or vendors as necessary.
- Updates are provided through the TDX ticket.
**Notes:
- Do not include sensitive or restricted data in survey examples or attachments.
- This service does not replace formal research compliance or IRB review processes.
**Need additional information or assistance? Contact the ITS Service Center.